Cancellations

Mobile Services Cancellation Policy

A $200 deposit is required to confirm all mobile service bookings. This deposit is non-refundable if the appointment is cancelled after 5:00pm on the day prior to the scheduled service. Cancellations received after this time, including voicemails or messages left overnight, will result in forfeiture of the deposit.

In cases where a guest needs to reschedule due to medical reasons and provides notice after the cut-off time, a $50 rescheduling fee will apply. Documentation may be requested to support the rescheduling request.

We appreciate your understanding, as this policy supports our mobile team’s time, resources, and travel commitment.