Dripclub Privacy Policy and Terms of Use

This privacy policy establishes how Dripclub uses and protects any information you provide when using our website or services. It applies to all products and services offered by Dripclub, its related entities, and franchise clinics (Dripclub Group of Companies).

This Privacy Policy is guided by the Australian Privacy Principles (APPs) contained in Schedule 1 of the Privacy Act 1988 (Cth).

Dripclub is committed to protecting your privacy. When you provide personal information, you can be assured it will be used in accordance with this statement. We may update this policy periodically, and encourage you to check this page to ensure you are happy with any changes.

By using our website or providing personal information, you consent to the collection, holding, use, and disclosure of your personal information in accordance with this Privacy Policy.

  • We may collect the following types of personal and sensitive information:

    - Name and date of birth

    - Contact details (email, phone number, emergency contact)

    - Demographic data (address, postcode, preferences, interests)

    - Medical information (e.g. medications, allergies, medical history)

    - Treatment details (e.g. before and after images)

    - CCTV footage

    - Payment details (e.g. credit card, bank account)

    - Other relevant treatment-related information and survey responses

    We may also collect information from your interaction with our website, including:

    - IP address and device data

    - Location data and browser information

    - Website usage and social media platform data

    - Cookies or similar tracking technologies used to analyse trends and administer our site

  • We collect your information to:

    - Deliver safe and personalised treatments

    - Maintain internal records

    - Improve our products and services

    - Comply with legal and regulatory requirements

    - Support internal audits, investigations, and fraud prevention

    - Assist prescribers and practitioners in consultations and post-care

    - Send you marketing communications (with your consent)

    - Conduct market research and customise our website accordingly

    You may opt out of receiving marketing emails or SMS at any time by following the unsubscribe instructions or contacting us directly.

    We may share information across the Dripclub Group to provide continuity of care and guest experience.

  • Some of our third-party service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure that such providers comply with Australian privacy laws or are subject to similar privacy protections.

  • We are committed to ensuring your information is secure. To prevent unauthorised access, we maintain physical, electronic, and managerial safeguards.

    Your data may be stored both electronically and in hard copy, including cloud services hosted on Australian soil or compliant international providers.

  • We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

  • You have the right to access your personal information. You may also be asked to confirm or update your details during clinic visits.

    To request access, contact us at bestlife@thedripclub.com.au. A reasonable fee may apply for retrieval, and if access is denied, we will provide a written explanation in accordance with legal obligations.

  • Our website may contain links to other websites. Once you leave our site, we cannot control the privacy practices of external sites. You should review their privacy policies independently.

  • We do not sell, distribute, or lease your personal information unless required by law.

    If you believe your personal data is incorrect, contact us and we will promptly correct it.

  • If you have questions or concerns regarding our Privacy Policy, contact us at bestlife@thedripclub.com.au.

    If you are not satisfied with our response, you may contact:

    Office of the Australian Information Commissioner Phone: 1300 363 992 Mail: GPO Box 5218, Sydney NSW 2001 Website: www.oaic.gov.au